YOUR INFORMATION

Privacy Policy

This website is operated by KAEN Properties Sdn Bhd for renovation, rental and property management services relating to Maxim Risen.

Information you share

When you use an enquiry flow, the site processes your selected unit type, unit status, availability of photos or videos and, for rental owners, the available date. Rental seekers can also share their monthly rental budget range, preferred move-in timing and layout. These rental preferences are used to prepare your message and are not stored in the website’s enquiry-intent records. Your selected answers are used to prepare a WhatsApp message. You decide whether to send that message in WhatsApp.

Owner rental submissions

The owner upload form stores your apartment type, rental option, furnishing and uploaded photos or videos. It does not request your name, phone number or exact unit number; you can discuss these with our team in WhatsApp. Earlier submissions may include contact details, availability and notes provided through the previous form. These submissions and original uploads are stored for review by authorised platform administrators. New submissions receive a viewing link; anyone with that link can view the submitted contact and unit details, notes, photos and videos without an account. You can send the link to our team through the prepared WhatsApp message. Share it only with intended recipients; our team can disable it on request. These details are used to review your unit and contact you about rental services. Submission does not automatically publish a listing. Administrators select suitable photos and prepare public listing details separately; your contact information and exact unit number are not automatically included.

Add at least one photo or video. Only upload material you are authorised to share, and avoid identity documents or other people’s personal information. The WhatsApp notification includes your submission reference, attachment count and viewing link when enabled; you choose whether to send it. Shared submission pages are excluded from site analytics and carry search-engine no-index instructions. Unfinished upload sessions older than 24 hours are removed by scheduled cleanup. Uploads alone remain incomplete enquiries. Our team must confirm receipt of your WhatsApp message before review or approval. Clicking the WhatsApp button does not confirm that you sent a message. Uploads and confirmed enquiries are kept for rental review and follow-up; contact our team to request correction or removal.

Website and enquiry-intent analytics

We record page visits, owner or rental-seeker interactions and WhatsApp button clicks. Records may include the date and time, page path, service, selected unit type, relevant listing reference, device category, traffic source and campaign attribution (UTM source, medium, campaign, content and term). A button click records enquiry intent; it does not confirm that you sent a message or became a customer.

Campaign attribution is stored in your browser’s session storage where available so it can follow your journey during that session. The site uses short-lived, pseudonymous request counters to reduce automated abuse. It does not store raw IP addresses in its enquiry-intent event records.

Google Analytics

When enabled, Google Analytics 4 helps us understand website traffic and interaction patterns. Google may process device and usage information and use cookies or similar technologies. Advertising personalisation and Google signals are disabled in this implementation. Any additional advertising or remarketing configuration will need a separate review.

Why information is used

Information is used to prepare relevant enquiries, respond to service requests, maintain rental listings, understand campaign performance, improve website usability and protect the service against abuse. We do not treat website click data as proof of a completed transaction.

Service providers

The service uses Supabase for database, storage and internal authentication, Vercel for hosting, WhatsApp for communications and Google Analytics when configured. These providers may process information outside Malaysia under their own applicable terms and privacy policies. Following a WhatsApp link takes you to a separate service.

Access and retention

Detailed marketing and click records are restricted to authorised platform administrators. Staff access is limited to their operational responsibilities. Records are retained only for an approved period appropriate to their purpose, after which the configured retention process deletes them. Information sent directly through WhatsApp is managed separately by our team and the messaging provider.

Your choices and requests

You may browse the public website without an account and choose not to send an enquiry. You can manage cookies and browser storage through your browser settings. To request access, correction or other assistance with personal information, contact our team through the contact details on this website.

Changes to this policy

This policy may be updated to reflect changes in the website and its data practices. The policy displayed on this page applies to use of the current website.